8 Things a Boss Shouldn't Have to Hear
by: Kevin Daum
from: Ine.
IMAGE: Getty Images
Part of being the leader is taking full accountability for
everything. While it's true that responsibility for anything that goes wrong
ultimately belongs to the boss, there are plenty of ways employees can resolve
issues before things get out of hand.
Of course, if the team isn't happy performing, it's up to
the boss to instill an empowering culture that is self-proficient. Here are 8
issues that should get resolved at the team level before ever making it up the ladder. Use it as
an assessment to see how well the team is empowered to self-resolve.
1. I'm too busy.
Teams need to be able to plan, prioritize and execute. If
individual players or the entire team is overloaded, then something is wrong
with the communication. Workload should be anticipated and adjusted
through regular meetings and check-ins.
2. The team just doesn't get along.
Unless the boss is personally causing the dysfunction by creating an environment of discourse or quiet
politeness, the team should be able to resolve its own conflictsquickly and effectively. Punting the
ball upstairs just appears childish.
3. We don't know what to do.
In much of business, people don't have all the answers.
But if the boss articulates a clear and compelling vision, the team can and
should use curiosity, analysis and creativity to create a pathway. It may need
some shifting, but assuming the boss has all the answers will just stall
progress.
4. I don't feel I am getting anywhere in
this company.
It's important for companies to provide growth
opportunities for their work force,
but employees need to be responsible for their own experience. If they feel at
a dead end, they should explore options for growth. Perhaps they need to learn
new skills or find a mentor. Or perhaps a career change is due.
5. The customer was expecting something
different.
Customer
expectations are missed for one of two reasons: either the expectations
were misrepresented or they were never represented in the first place. Too many
people avoid telling customers what they don't want to hear because they want
to avoid conflict. Unfortunately, that approach rarely ends well.
6. You don't pay me enough.
Most company owners do their best to offer competitive compensation to
worthy employees. But the market has a way of sorting out talent, so they have
to pay close attention if they want to retain top talent. Most often, when employees feel underpaid
it's because they aren't performing at worthy levels. Otherwise, if they are
true performers, there are plenty of competitors that would be happy to pay
them more.
7. We can't do it without you.
The boss needs to foster an environment where people are
empowered to take on projects without fear of micromanagement. If the team is
aligned on Core Values,
Core Purpose they should be able to function with plenty of autonomy.
8. I don't feel respected here.
Nobody deserves to feel trapped and miserable. No matter
how much money you get paid. If the company is not a culture fit, and an
employee believes there isn't mutual respect between management and team
members, then the employee must seek career development elsewhere, either on
their own or with the help of termination.
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