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SLA/ KPI 文章數:6
如何做好軟體度量與分析 軟體度量(Software Metric) 主要是用來度量軟體產品或開發流程的特定屬性,因而可以衍生出估... (詳全文)
發表時間:2007-01-30 18:36:43 | 回應:0
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發表時間:2006-09-08 12:13:34 | 回應:0
1. For centralized IT organization, proactiveness of IT to help business exploit technology is often one of th... (詳全文)
發表時間:2006-09-07 18:26:11 | 回應:0
◎Setting Up 1. Establish E2E service cost maps and standardized service level definitons (e.g.,price and leve... (詳全文)
發表時間:2006-09-07 18:06:35 | 回應:0
Business Needs, Global Practice and current KPIs will lead to refined metrics through a filtering process that... (詳全文)
發表時間:2006-08-30 11:58:27 | 回應:0
◎Design new KPIs and SLAs so that performance measures are focused more on business satisfaction rather than... (詳全文)
發表時間:2006-08-29 18:11:53 | 回應:0
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