24h購物| | PChome| 登入
2006-09-07 18:06:35| 人氣313| 回應0 | 上一篇 | 下一篇

Key Steps Involved In Balancing IT Cost & Service Level

推薦 0 收藏 0 轉貼0 訂閱站台

◎Setting Up
1. Establish E2E service cost maps and standardized service level definitons (e.g.,price and level catalogs
2. Set top-down efficiency im provement targets by BU and/or individual service lines
3. Initiate regular business/IT discussions on service level / cost trade-offs
4. Ensure sanity check by business leadership to avoid adverse customer impact /reaction
◎...and keeping it running
1. Periodically review preformance against top-down targets and use business/IT management compensation schemes to reward efficiency improvement.
2. Use external cost benchmarking, e.g.,with Gartner, IDC, to reset level of aspirations as evolving technology pushes efficiency curve down
3. Stimulate E2E cost ownership by business/operations when ever approiate


(Reference and lesson learned from some PROJ)

我要檢舉
台長： 天光雲影

您可能對以下文章有興趣

人氣(313) | 回應(0)| 推薦 (0)| 收藏 (0)| 轉寄
全站分類: 不分類 | 個人分類: SLA/ KPI |
此分類下一篇:How to Measure qualitative skills of IT people ?
此分類上一篇:KPI / SLA Methodology

我要回應
否 是 (若未登入"個人新聞台帳號"則看不到回覆唷!)
* 請輸入識別碼：
請輸入圖片中算式的結果(可能為0) 
(有*為必填)
TOP
詳全文