At the Lake Hotel where I worked in downtown Chicago, the official maxim was “Give the customerswhat they what.” Our ability to meet the goal was tested one day when a large tour group overwhelmed the registration area.
One important man bullied his way through the crowd, banged his fist on the front deak and demanded,”I want a room that faces the ocean!”
In a voice that all could hear, the young clerk answered,”certainly,sir. Atlantic or Pacific?”
Maxim:格言 座右銘
Overwhelm:彆扭 使不知所措
Registration area:登記處
Bull:強行實現
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