管理心得
1. System monitoring system (realtime)
2. Documentation management
3. Service log and report => 須結合SLA
4. 建立提案制度=>創新
5. 6 sigma=>品質 (and incident report review)
6. 工作手冊=> SOP
7. 差異化管理=>人員品質 (A Fool with Tool is still a Fool)
8. Trend report => 建...