今天...是豬來上班以來最糟糕的一天
因為...豬來失控了
身為一個customer service officer,豬來實在不該跟玩家一般見識,但是今天的豬來發火了
情況如下:
玩家一進來就直接說”Hello...i want to change my XX game password.”
豬來說”Sorry but we do not have the system to change password right now.”
玩家生氣的說”What?? last night i called twice, there were 1 chinese girl and 1 chinese guy told me that they cannot change at night and want me to call this morning.”
豬來公式化的說”Sorry, we do not have the system to change password now.”
玩家屌屌的說 ”Which one you want me to listen to? Last night your people said can, not you said cannot.”
”Sorry but we really dont have the system to change.”
”My account had been hacked, so i want to change my password. All my items are inside.”
”Since your account had been hacked, we would suggest you to temporary freeze your account and make a police report first.”
玩家不屑的說”What la...just 100 to 200 ringgit thing, still want to make police report meh?”
”If you would like to trace back your items....”豬來話還沒說完,就被玩家插話了...
”I dont want to find back my items, my friend is police, if you want his phone number, i can give you la. I just want to change password only.”
”Sir, we do not have the system to change password.”已經重複不知道第n百遍了...
”Last night, the guy said can change wan, now you said cannot change. Which one i should listen to?”
”We really do not have the system to change now, we do not have the database right now.”
”Then when you gonna have the database? this year? next year?”
”Sorry but we do not have the information on that yet, once the system is ready, we will announce it at our official website.”
”I dont care when, i want to change my password.”
”Sir, we really do not have the system to change.” 豬來開始想摔東西了
”Then why last night the guy said can change in the morning?”
”Perhaps you may wait until at night and ask him again.” 這個時候的豬來已經火起來了...
”i had been waiting for the whole night last night already, you still want me to wait until tonight?”
”Then maybe you can tell me which staff that told you that, so that i can ask him for you?” 豬來語氣越來越惡劣了
”It is a chinese guy....” 玩家話沒說完,已經被火遮眼的豬來打斷了
”Sir, we have lots of chinese guy here, you have to tell me his code for me to check for you.”
”Okay, Okay, what is your code? i wanna to record down...”玩家話還沒說完,豬來再次打斷
”CS XXX”
”Okay...i will code what you said, you said cannot change wan right?”
”YES” 豬來的語氣越來越兇了
”Okay, thank you then.”
”Thank you. Bye Bye”
呼~~~ 掛電話之後的豬來整個心臟跳動的好快好快...是被氣到的...
At that moment, i really really really feel like SHOUT back to this player...WTF...
轉身,豬來跟一個同事去了茶水間,吃早餐,泡咖啡...慢慢慢慢...冷靜下來了...
豬來知道...自己過分了...玩家怎麼無理都好,身為customer service officer的豬來都不應該生氣的...
豬來嘆了一口大大的氣...這次,豬來真的失控了...
回來之後...
另一個同事跟豬來說...”下次不用這樣生氣的啦...直接跟他說如果他對我們的服務有意見的話,請他直接 send email 去 appeal 的 mail box 就好了...不要為了玩家生氣...”
豬來點點頭...同事說的沒錯...何必呢??
就...一份...工作...豬來幹嘛丫????
套句蘇小妹的話,豬來有待修練丫~~~~
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