Richard之紅塵記事 我用旅行紀錄我的生活

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從 Keflavik 機場歸還租車那一天起，直到返回台灣已經一個多星期了，始終沒有收到冰島租車公司的電子收據，因為收據裡除了要列出租金明細之外，也要註明車子是否有新的損傷、有否動用保險賠償，以及有否額外增加費用（例如：交通違規罰單）。

左等不到右等不到，再加上租車期間遭遇一些前所未有的突發狀況與疑問，因此我直接寄信給租車公司業務主管，希望獲得解答。租車的狀況，並未在之前的文章內述及，畢竟風景是風景，人文是人文，車子是車子，分別敘述，一碼歸一碼。

  

以下是我寄出的信件內容：

As a long-time and loyal SixT customer, I would like to express andrespond some issues which I had never encountered in my pass SixT car rentale xperiences until I had an unpleasant new one here at KEF Airport. I try to list these issues down below, hopefully they can be easier identified.

 

我敘述了四個狀況

第一個狀況是差勁的GPS：許多鄉鎮、街道、景點...，都尋找不到，還要不時停車問路，甚至完全靠碰運氣，一邊開車一邊找路，歸還車子的時候，檢查車輛的技師也承認，GPS 確實功能不彰。

1.  Poor Navigation system (GPS) function

When I travelled throughout the island, the GPS could merely indicate major cities or attractions, while those minor town sand their roads, sightseeing spots which are not so popular, even 3 of my entire hotels, couldn’t be found. I tried and used alternative methods such as asking local people in “i”, in shops or in gas stations to show me correct ways, somehow just drove on major routes then hoped to find some correct roadsigns. In such a big territory but less population of the country Iceland, it was difficult to travel and drive without GPS assistance. I stopped by a red SUV once and asked a lady for correct town and street of my hotel, she amazingly answered: “But you have GPS on board!” Was this ironic? On Feb 28 when I returned the car, the gentleman who served to examine the car admitted that the GPS did has poor function.

 

第二個狀況是車子遙控器的電池。取車的時候，車子幾乎是全新的，才開了2,500公里多一點點，應該也是剛剛環島一圈回來，哪裡曉得新車遙控器的電池這麼快就沒電？荒郊野外的，根本沒有商店可以買到電池，我直接用車鑰匙開車門，警報器大響，當然很糗，我幾乎問遍了現場其他遊客們是否有相同的電池？直到遇見一位開著四輪傳動小卡車的先生，他正好有一樣的電池，但向我要價 999 冰島克朗。

2.  Low battery of remote control

The 3rd day after picking up the car, which was Feb 19, the remote control became “dull” and slow reacted at Seljalandsfoss. After I finished tour at Skogafoss, the remote control was “non responding” and I had to open the car door by the original key, thus caused a sudden siren alarm until Istarted the engine. When the alarm first burst, I was so embarrassed from those strange eyes of surrounding people but not yet realized it was the battery problem. By the time I finished tour at Reynisfjara, the remote control was totally “down”, of course I had to open the car door again with the original key and embarrassedly faced to people and the huge siren alarm one more time. Many other tourists came to ask “What’s going on?” and then they all believed that the battery was totally out of energy. What could I do at that moment? I could do nothing but randomly asking people if they had an extra battery just like the original one, for more than 30 minutes. Finally and fortunately a gentleman with a black 4x4 truck had a same model. He kindly and generously sold me the battery for 999 ISK (shown as photo), thus rescued me from out of battery, huge siren alarm, embarrassment, and could let me keep driving along. Dear host, how could an ordinary custom like me be able to anticipate that a brand new vehicle with only 2,500 more mileage possessed a remote control of very poor low baterry and I had to spend extra 999 ISK for a new one?

3.   Unpleasant manner of service lady

In KEF Airport office a lady with an “A” tatoo on her right hand finger did not show proper manner - which she should have - toward me. Why do I say so? First of all, on Feb 17 when I picked up the car, I drove to Reykjavik city for tour and parked the car well in parking lot. After lunch I found a clear crack in the left front on the car just under left headlight. I thought the car was hit by an unknown vehicle, so I drove all the way back to SixT for help and would like to know if the damage insurance included in the contract. After a while the service gentleman and technician gentleman examined and told me that the crack was already there before I picked up the car. However, The lady who served in pick-up did not explain this crack to me and also she neglected to mark this crack on contract document. Secondly, by the time when I made the reservation I selected GPS option, which added €100.01 to the total rental. As I picked up the car she suggested me to buy an extra insurance -- €27.50 per day for protecting windshield and tires -- thus the €100.01 GPS would become no charge. However, on Feb 28 when the technician gentleman examined and admitted that the GPS did has poor function and sought to give me certain refund in compensation, the lady came and impatiently told him “It’s free!” then left, without any pleasant explanation. Dear host, let me clarify one thing: the GPS option was €100.01 in original, the reason why it became “free” was my extra purchasing insurance: €27.50 per day. I do not expect there will be any form of compensation, but I do agree her unpleasant manner and attitude.

 

第四個狀況是取車當天就直接從信用卡扣款，而且沒有電子收據。我在芬蘭赫爾辛基萬塔機場歸還車子的第二天就收到電子收據，信用卡的租車費用扣款也是第二天，正好就是冰島租車那一天，兩筆租車費用同一天從信用卡扣款。

4.   Charged directly on pick-up day

When I received my monthly payable bank bill days ago, I found €973.10 -- toral rental amount -- was directly charged on Feb 17, not on car returning day Feb 28. Is this the SOP of SixT.is? Furthermore, why there is no formal E-receipt sent by E-mail from SixT.is? It totally does not like the formal invoice no. 9351115836, which I had received from SixT.fi sent by E-mail on Feb 17, juse one day after I returned the car at Helsinki Vantaa Airport.