Today I was sent to help out in the Housekeeping Dept, something I didn’t really want to do in the beginning, but was grateful that I did in the end.
Housekeeping Department, the most stressful,unorganized dept of any hotel, is a place where people are constantly running around yet difficult to keep track with, and the easiest to be blamed on when problem occurs. Since we did not have enough staff, I was assigned to work there for today, not knowing that I would be the ONLY person for the day.
When I started, there were tons of things going on, endless calls but nobody to ask for. I was completely lost and desperate. I wished I could return to my original department, but I guess there was no choice. I had to admit that I was frustrated, stressed out and wanted to complain. My temper was exploding from my overheated body, as always. Now when I think about it, I believe if I could control my temper at that moment, things will turn out even better. I guess I should remind myself about this at all times.
Things calmed down a little at 6pm, and so did my feelings. I was able to chat with the colleagues who were not busy as well, and was starting to search for ways to make the office a better place. I got a feel of the flow, and phones seemed to ring less and less. That’s when I started to realise how freaked out I was in the beginning of the shift, and how terrible it was to be freaked out so easily. I should be stronger, I thought.
After dinner and some break time, I was feeling even better. I need to detach myself from my job, at least I need to separate my emotions from the department situation. It’s a mess, I know, but I need not act like a mess at the same time. I just don’t function when I feel like a mess.
Learn from the wrongdoings, I hope I can do better next time. In fact, when I think about it now, it’s actually a cool thing to be able to communicate with the colleagues over there and to know more about their situations. It’s always good to communicate, I believe, in order to gain more knowledge about the hotel. I just wish I can control my negativity next time.
Back to basic and learn something new!
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